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Strategic Motor Vehicle Systems

Proven System Solutions for Motor Vehicle Distribution Operations

1. DATA CENTER OPERATIONS

Our Data Center Operation Outsourcing solution allows you to utilize Strategic's application software without the server hardware operations requirements. Strategic provides the hardware, disaster recovery planning, server-based application software access, system maintenance, and operational responsibilities. With a dedicated connection to our offices, our customers receive a fully-supported solution without the need for developing in-house skills for application support or operations.



Ducati

2. WARRANTY
ADMINISTRATION

Many motor vehicle companies do not view warranty administration as a core business process. For this reason, we offer complete warranty system operations for our customers who wish to outsource warranty administration. This solution includes:

  • Data Center Operations
  • Claim Review and Audit
  • Claim Processing and Payments
  • Dealer Acknowledgments
  • Warranty Administration Help Desk

With our warranty outsourcing solution you will be able to implement an economical warranty department solution with high attention to service, quality and warranty data analysis for decision-making.

Hino Diesel Trucks
3. DEALER HELP
DESK CENTER

We have focused on motor vehicle dealer and distributor support since 1983. Our existing support center is dedicated to assisting dealers with questions regarding information system function, communication questions and policies and procedural issues.

Our knowledgeable and courteous support staff make our call center a success. We understand the frustrations dealers experience and we have been successful at quickly resolving customer service questions in a friendly, knowledgeable and efficient manner. With the aid of our call center information system, our support representatives are able to record and escalate customer service calls to the appropriate person for rapid resolution. The knowledge database feature provides valuable assistance to our call center staff. This helps us in answering questions relating to policies and procedures without need of assistance from the client.

Strategic's Comprehensive Services
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Corporate Headquarters - 17 South Franklin Turnpike, Ramsey, New Jersey 07446 USA
Phone: +1 (201)-327-9400 -- Toll Free: +1 (800)-727-7260
 
   
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