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DATA
CENTER OPERATIONS |
Our Data Center Operation Outsourcing solution allows
you to utilize Strategic's application software without
the server hardware operations requirements. Strategic
provides the hardware, disaster recovery planning, server-based
application software access, system maintenance, and
operational responsibilities. With a dedicated connection
to our offices, our customers receive a fully-supported
solution without the need for developing in-house skills
for application support or operations.
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WARRANTY
ADMINISTRATION |
Many
motor vehicle companies do not view warranty administration
as a core business process. For this reason, we offer
complete warranty system operations for our customers
who wish to outsource warranty administration. This
solution includes:
- Data Center Operations
- Claim Review and Audit
- Claim Processing and Payments
- Dealer Acknowledgments
- Warranty Administration Help Desk
With
our warranty outsourcing solution you will be able
to implement an economical warranty department solution
with high attention to service, quality and warranty
data analysis for decision-making.
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DEALER
HELP
DESK CENTER |
We
have focused on motor vehicle dealer and distributor
support since 1983. Our existing support center is dedicated
to assisting dealers with questions regarding information
system function, communication questions and policies
and procedural issues.
Our knowledgeable and courteous support staff make
our call center a success. We understand the frustrations
dealers experience and we have been successful at
quickly resolving customer service questions in a
friendly, knowledgeable and efficient manner. With
the aid of our call center information system, our
support representatives are able to record and escalate
customer service calls to the appropriate person for
rapid resolution. The knowledge database feature provides
valuable assistance to our call center staff. This
helps us in answering questions relating to policies
and procedures without need of assistance from the
client.
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