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Strategic Motor Vehicle Systems
Proven System Solutions for Motor Vehicle Distribution Operations
DATA CENTER
OPERATIONS
Our Data Center Operation Outsourcing solution allows you to utilize Strategic's application software without the server hardware operations requirements. Strategic provides the hardware, disaster recovery planning, server-based application software access, system maintenance, and operational responsibilities. With a dedicated connection to our offices, our customers receive a fully-supported solution without the need for developing in-house skills for application support or operations.
WARRANTY
ADMINISTRATION
Many motor vehicle companies do not view warranty administration as a core business process. For this reason, we offer complete warranty system operations for our customers who wish to outsource warranty administration. This solution includes:
Data Center Operations
Claim Review and Audit
Claim Processing and Payments
Dealer Acknowledgments
Warranty Administration Help Desk
DEALER HELP
DESK CENTER
We have focused on motor vehicle dealer and distributor support since 1983. Our existing support center is dedicated to assisting dealers with questions regarding information system function, communication questions and policies and procedural issues.
Our knowledgeable and courteous support staff make our call center a success. We understand the frustrations dealers experience and we have been successful at quickly resolving customer service questions in a friendly, knowledgeable and efficient manner. With the aid of our call center information system, our support representatives are able to record and escalate customer service calls to the appropriate person for rapid resolution. The knowledge database feature provides valuable assistance to our call center staff. This helps us in answering questions relating to policies and procedures without need of assistance from the client.
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Corporate Headquarters - 17 South Franklin Turnpike, Ramsey, New Jersey 07446 USA
Phone: +1 (201)-327-9400 -- Toll Free: +1 (800)-727-7260
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