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Strategic Warranty/Service System

Features and Benefits

Additional Features

Built-in Database Interfaces
The Warranty/Service system utilizes information from various system modules (Vehicles, Parts, Accounting, Dealers, etc.). In order to provide an integrated solution for your organization, the Strategic Warranty/Service Administration System has been designed with built-in database interfaces. These allow the Warranty/Service system to interface into any existing module necessary for supporting warranty procedures.


The Warranty System's database interface provides the benefits of a solution fully integrated with your existing system modules. Integration of the Strategic Warranty Service Administration system is possible without costly system modifications. This interfaced solution allows you to maintain one central database, eliminating data duplication.

Built-In Dealer Communication Interface

The Warranty/Service System interfaces with the Strategic Dealer Communications System, providing an electronic Communications link between you and your dealerships. Dealers can submit warranty claims, make inquiries on claim status, and print warranty claim information. This interface enables you to easily extend your warranty activities to your dealers.


The DCS interface allows you to easily integrate the Strategic Dealer Communications System with the Strategic Warranty System without disrupting your daily warranty activities. The Strategic Dealer Communications System allows you to push your data entry and validation requirements to your dealerships (reducing your data entry costs). Dealerships realize improved service and response through such advantages as same-day processing of warranty claims, access to vehicle warranty and claim information, and the electronic return of claims requiring clarification.

  • Warranty Policy Configuration
  • Claim Auditing
  • Claim Entry / Claim Searching
  • Part Returns
  • Emission Claims
  • Recall Campaigns / Service Actions
  • Analytical Reporting
  • External System Interfaces

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