Automatic Claim Processing
warranty auditing knowledge to be easily captured in
a claim auditing knowledge database. This knowledge
base is a standard mechanism for reviewing warranty
claims and enforcing your warranty policies. With the
power of ACP, the system now has the authority to process
and approve standard, legitimate claims automatically.
Claims requiring more intensive review are automatically
referred to your warranty claim auditors.
ACP provides a standard mechanism for reviewing and
envorcing warranty claim policies, allowing you to systemize
critical auditing knowledge that currently only your
senior warranty personnel might have. When this information
is available to all, your warranty claim auditors can
focus their valuable time and attention to non-standard,
high-value claims. ACP allows dealers to benefit from
a quick response to and payment of their warranty claim
Flexible Claim Audit/Review Procedures
that are not automatically approved by the system
must be reviewed by a warranty claim auditor. The
system has an efficient mechanism for managing suspended
claim flow and routing suspended claims to the appropriate
cliam auditor. Suspended claims may be categorized
and assigned to auditors by dealer number, claim numbers,
claim value, claim date, claim status or suspended
You can organize your warranty auditors to review
selected claims based on their relative experience
and authority. You have a high degree of flexibility
to focus attention on specific claims that may have
possible product defect exposure. You can also provide
a level of consistency for reviewed claims.
Automatic Dealer Credits Processing
that have been approved for payment may be organized
to generate a credit to a dealer's open account. This
credit transaction is automatically generated by the
system and posted to the dealer's statement.
By automating the processing of dealer credits, you
can centralize your payment processing without the need
for generating checks for each claim payment. Service
staff can be relieved of the responsibility for entering
credits, enabling them to concentrate on more critical
Flexible Part Reimbursement Policy
and state regulations dictate the price at which parts
are credited to dealers. The system provides a flexible
means for grouping part reimbursement credits (by
country or state). The system also allows for multiple
reimbursement calculations to comply with these regulations.
Calculations include dealer net price plus a handling
percentage, or part retail price.
Now you can adapt your claim part reimbursement policy
to adhere to mandated legislation on a national or
state level. The system provides the flexibility to
adapt to changes in state regulations or to easily
adhere to new part reimbursement regulations.