system provides for the entry of warranty claims to
the system. Warranty claims track the complaint, cause
and correction of each repair order. Detail components
(parts, labor, materials, towing, etc.) are clearly
defined to describe the complete repair and cost breakdown
for each warranty claim. Claims may be entered
from several entry points. Claims may be communiated
through our Strategic DCS for Windows product, or via
Internet Communications with our various DCS Internet
offerings. Claims may also be entered online using our
warranty claim entry program.
Now you can push your warranty claim entry requirements
out to your dealers and service stations, reducing the
need for centralized data entry resources. Each claim
tracks the necessary documentation for a complete description
of the warranty work and the corrective measures and
associated costs for correcting the warranty service.
This detailed warranty information is logically stored
in a database for effective analytical reporting.
Warranty Claim Searching and Ad-Hoc Inquiry
system offers you easy access to claim inquiry. With
this search tool, you can quickly target specific claims
for detailed analysis and review. The system provides
a variety of search criteria to access a complete service
history for vehicles and dealers, as well as claim status
and recall campaigns. The online query tool provides
up-to-the-minute information, accessible by any authorized
warranty personnel. Available searches include:
- Search claim information by dealer, vehicle, part,
service type, claim status or reason code
- Access complete service histories for a particular
vehicle, check on eligible recall vehicles that
have not yet been brought in for service
- Display all vehicles already serviced that share
a common reason code.
Service personnel now have instant access to the information
needed to effectively monitor and manage operations.
Provides a quick and easy means for detailed claim research
to complement warranty summary reports. This feature
gives customer service personnel at-your-fingertips
tools for answering detailed questions on specific claims.