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Features and Benefits

Warranty Policy Configuration

User-Defined Service Policies

The system provides for flexible service policy definitions (i.e., regular warranty, pre-delivery inspections, rust perforation, etc.). The system enables you to customize these policies and create new policies to support new warranty programs. Each policy definition contains user-defined attributes (e.g. months, mileage, issue dealer credit, request vendor payment, ec.) which enable you to configure unique warranty programs.


With user-defined service policies, you have the ability to customize the system to conform to your company's unique service program. As your business changes, or as new products are introduced to market, the system can easily adapt to support new warranty programs.

Flexible Definition of Dealer Rates

Because dealerships are located in different markets, dealership labor rates will fluctuate according to the demands and influential factors in specific local markets. The system allows you to identify individual dealership labor rates, which are defined with "effective date" processing. These enable you to set future labor rate changes to take effect as of a specific date yet to come.


The ability to flexibly define dealer rates allows you to adapt to changes and variances in local dealership markets, as well as set negotiated rates for fleet and special customers. Changes in labor rates can be made without interruptions to service activities.
  • Warranty Policy Configuration
  • Claim Auditing
  • Claim Entry / Claim Searching
  • Part Returns
  • Emission Claims
  • Recall Campaigns / Service Actions
  • Analytical Reporting
  • External System Interfaces

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    Phone: +1 (201)-327-9400 -- Toll Free: +1 (800)-727-7260
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