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Strategic Warranty/Service System

Features and Benefits

Part Returns

Part Returns / Sampling Programs
Component failure reports may highlight potential product defects, fraudulent warranty claims and untrained dealers. The system provides you with the tools you need to support these reporting hypotheses. Automated part sampling programs provide a flexible means to systematically request parts to be returned for product inspections. With part sampling programs, you can audit parts for a specific part number, region, district or dealer number, vehicle ID, vehicle model year, vehicle model, technician ID, emission district and service policy.

Benefits...

Returned parts can be examined for unanticipated patterns of wear, causes of breakage, or simply to confirm that they were defective. Inspection results may be communicated to engineering and quality departments for fugure product enhancements, thus helping to improve overall product quality. This auditing procedure also provides a mechanism for managing dealers and ensuring that they are properly trained, and that they understand the impact of warranty claims on their business.


Flexible Part Return Accounting

The system provides flexibility in managing claim payments tied to part returns. You can easily configure the system to credit dealers prior to receiving the part of you may hold the credit payment until the requested part has been received.

Benefits...


You control the behavior of the system while providing a mechanism for enforcing your part return programs. The system allows you to prioritize the necessity for the returned parts without impacting your warranty processing. Dealers recognize that their claim credits may be contingent upon their prompt return of requested parts, which guarantees the success of your sampling and audit programs.


      
  • Warranty Policy Configuration
  • Claim Auditing
  • Claim Entry / Claim Searching
  • Part Returns
  • Emission Claims
  • Recall Campaigns / Service Actions
  • Analytical Reporting
  • External System Interfaces

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