failure reports may highlight potential product defects,
fraudulent warranty claims and untrained dealers. The
system provides you with the tools you need to support
these reporting hypotheses. Automated part sampling
programs provide a flexible means to systematically
request parts to be returned for product inspections.
With part sampling programs, you can audit parts
for a specific part number, region, district or dealer
number, vehicle ID, vehicle model year, vehicle model,
technician ID, emission district and service policy.
Returned parts can be examined for unanticipated patterns
of wear, causes of breakage, or simply to confirm that
they were defective. Inspection results may be communicated
to engineering and quality departments for fugure product
enhancements, thus helping to improve overall product
quality. This auditing procedure also provides a mechanism
for managing dealers and ensuring that they are properly
trained, and that they understand the impact of warranty
claims on their business.
Flexible Part Return Accounting
system provides flexibility in managing claim payments
tied to part returns. You can easily configure the
system to credit dealers prior to receiving the part
of you may hold the credit payment until the requested
part has been received.
You control the behavior of the system while providing
a mechanism for enforcing your part return programs.
The system allows you to prioritize the necessity
for the returned parts without impacting your warranty
processing. Dealers recognize that their claim credits
may be contingent upon their prompt return of requested
parts, which guarantees the success of your sampling
and audit programs.