Flexible Recall Campaign / Service Action Initiation
Strategic Warranty System provides a flexible tool
for initiating and managing recall campaings or service
actions. Once recall campaigns have been approved,
the system will easily find all associated vehicles
and apply them to the open recall campaign or service
action. The system handles communication mailers to
customers and manages the recall program from initiation
The system helps you manage the complete recall program
by ensuring that program expenses are proceeding within
the allocated budget. The system also streamlines
recall procedures to ensure that administration expenses
are kept to a minimum. Recall procedures are handled
efficiently for the benefit of both dealers and customers
who may be inconvenienced by such recall programs
and service actions.
templates enable you to define a warranty claim associated
with a specific recall program. This claim template
defines the allowable labor, parts, and materials,
which will be reimbursed to the dealer once recall
work has been completed.
With recall templates, dealers need not submit a warranty
claim for recall work. Instead, notification of a
recall campaign will automatically create a warranty
claim based on the recall template. This template
also allows you to ensure that recall reimbursements
are set before launching the recall program or service
Process Recall Claims Through Existing Warranty
campaign claims are processed through the existing
warranty system. A classification code will enable
you to segregate claims posted against a recall campaign
or service action.
This provides a consistent framework for dealers and
service personnel, keeping expenses and claim administration
to a minimum. This also allows you to utilize existing
analysis reports to incorporate recall campaign and
service actions, as well as enabling you to generate
separate analysis reports for specific recall campaigns.
system contains many reports associated with recall
campaigns and service actions, providing the statics
necessary for compliance with government regulations.
In addition, the system will automatically generate
recall mailers to your retail owners notifying or
reminding them of the recall campaign or service action.
Reports are also prepared for dealerships, so they
may monitor the recall program for their customers.
These reporting procedures significantly reduce the
administration time necessary to support a recall
campaign. They streamline procedures and eliminate
unnecessary paperwork, as well as enabling you to
monitor the status of an open recall campaign and
how it compares with its budget. These reports are
also helpful for dealers to prepare for parts inventories
to support anticipated repair orders associated with
a new campaign launch.